AI voice & customer operations

Your best customer rep never sleeps.

Deploy intelligent AI voice agents that answer, qualify, book, support and take action — 24/7.

32ms
Median response
98.4%
Resolution rate
24/7
Always on

Connects to the tools your team already runs on. Human escalation and full call transcripts included by design.

SA

Sarah

AI Support Agent

Live02:47
Streaming audio16 kHz · barge-in on

Agent actions0/4

  • Calendar checked
  • Appointment rescheduled
  • CRM updated
  • Confirmation sent
32ms
Latency
98.4%
Resolution
24/7
Active
Demo interface — sample data shown for illustration.

Built to work with your existing stack.

Agents read and write where your customer data already lives.

NEXORAAgent runtime
  • HubSpotCRM
  • SalesforceCRM
  • SlackAlerts
  • TwilioTelephony
  • ZapierAutomation
  • CalendlyScheduling

Conversation → Nexora → tool action. Product names illustrate integration categories and do not imply partnership.

Conversation intelligence

See intelligence happen in real time.

Every live conversation, its reasoning and the actions taken — in one operations view.

Operations · Live queue
4 active
Live calls
Live transcript · Emma Johnson01:12
EmmaI was charged twice for this month.
Agent actions1/5
  1. Verified account
  2. Checked CRM
  3. Located duplicate charge
  4. Refund initiated
  5. Generated summary
Resolution probability94%
Positive
Sentiment
94%
Resolution probability
01:12
Call duration
32ms
Latency

Demo interface — select a caller to switch the live view. Sample data shown for illustration.

Orchestration

From conversation to action.

One continuous pipeline. Every turn of a call moves through the same five stages — observable, testable and interruptible.

  1. Listen01

    Streaming speech recognition with barge-in, so the caller is never cut off.

    Audio → text

  2. Understand02
    • intentreschedule
    • dateFriday
    • account#48219

    Intent, entities and account context resolved against your systems of record.

    Intent + context

  3. Reason03

    Policy-aware planning decides the next step, or routes to a human.

    Plan selected

  4. Act04
    • Calendar
    • CRM
    • SMS

    Calendar, CRM, payments and messaging tools are called with verified parameters.

    Tools executed

  5. Learn05
    Outcomeresolved
    Summary fed back to evaluation

    Summaries, outcomes and edge cases feed back into agent evaluation.

    Feedback loop

Agent builder

Build an agent in minutes.

Configure voice, language, objective and tools — the preview responds instantly, exactly as the agent will behave once live.

Agent · Emma

Draft configuration

Not deployed
Voice
Language
Objective
Knowledge
Company Docs142 sources
Actions
Behaviour previewconf 84%
EM

Emma · Appointment Booking

Warm Professional · English

Sample opening

EmmaHi, this is Emma from Nexora. I can help with appointment booking.
CustomerI need to reschedule my appointment.
EmmaOf course. I can check your available times.
  • Calendar accessed
  • CRM context loaded
CRMCalendar

Escalates to a human when confidence drops below 70% or the caller asks.

Demo interface — preview updates from front-end state only.

AI workforce

One platform.
Every conversation.

Deploy specialized AI agents across support, sales and customer operations without rebuilding your stack.

Customer Support
Demo interface

Inbound · +1 (415) 555-0142

My subscription still shows the old plan.
I can see the plan change didn't apply. Let me verify the account and fix it.
1m 12s
Handle time
0.94
Resolution score
  1. Incoming customer request

    voice · en-US

  2. Account verification

    2 factors matched

  3. Knowledge lookup

    billing / plan-change

  4. Resolution applied

    plan corrected

  5. Summary written to CRM

    ticket #48219

Voice → reasoning → action

Sounds human.
Operates like software.

Every conversation can securely trigger the tools and workflows your team already uses.

ConversationLive
  • CustomerI was charged twice for my subscription.
  • Nexora agentI found the duplicate payment. I can take care of that.
  • CustomerThat would be great, thank you.
  • Nexora agentRefund is on its way — you'll get a confirmation shortly.
billing · en-USlatency 420ms
System execution
  1. Identity verified

    2 factors

  2. Account retrieved

    acct #48219

  3. Duplicate payment detected

    $149.00 · Mar 04

  4. Refund policy checked

    policy: auto-approve < $250

  5. Refund initiated

    payments.refund()

  6. CRM updated

    case closed · resolved

  7. Confirmation sent

    email + SMS

Demo interface · actions shown are illustrative

Operations

Every conversation.
One operating layer.

Volume, quality and outcomes in a single operational view — the same surface your team uses to tune agents.

Operations overview
Demo data
12,847
Conversations
last 30 days
94.8%
Resolution
automated + assisted
41 sec
Median response
first meaningful reply
+28%
Qualified conversion
vs. previous period

Conversation volume

14 days
380
440
410
520
600
570
660
720
680
790
840
810
920
880

Resolution trend

94.8%

Rolling resolution rate across automated and assisted conversations.

Agent performance

  • Support · Emma95.2%
  • Sales · Noor91.4%
  • Booking · Ravi96.0%
  • Billing · Lena93.1%

Sentiment distribution

  • Positive62%
  • Neutral29%
  • Negative9%

Escalation rate · 5.2%

Conversion funnel

  • Conversations12,847
  • Intent captured10,230
  • Qualified4,180
  • Action taken3,126
  • Converted1,184
Escalation

AI when it can.
Human when it should.

Agents hand conversations to your team when confidence drops or a policy requires a person — and the full context moves with the call.

AI agent

Billing · refund exception

62%
Confidence

Reason

Account exception requires human approval.

policy · refunds > $250 route to specialist

Human specialist

Status · transferred with full context

  • Full transcript

    4 min 12 s

  • Actions already taken

    3 steps

  • Account context

    acct #48219

Demo interface · escalation rules are configurable per agent

Control & security

Built for operations you can govern.

Designed to support modern enterprise security workflows — with the controls your operations and IT teams expect to configure themselves.

  • Governed by policy, not by hope

    Define what an agent may do, which tools it can reach and when a human must approve.

  • Every action is observable

    Transcripts, tool calls and outcomes are recorded so operations teams can audit any conversation.

  • Administered like the rest of your stack

    Role-based access, workspace administration and single sign-on readiness for growing teams.

  • Encryption controls
  • Role-based access
  • Audit logs
  • Human escalation rules
  • Data retention controls
  • Single sign-on readiness
  • Permissioned integrations
  • Workspace administration
Workspace controlsdemo controls

Human approval for refunds

above $250

PII masking

transcripts & logs

Call recording policy

consent required

Data retention

Agent permissions

Escalation threshold

Template demo panel · no live policies are applied

Pricing

Start with one agent.
Scale to every conversation.

Demo pricing for template preview. Swap these values for your own plans before launch.

Starter

$49/ mo

For teams launching their first AI agent.

  • 1 AI agent
  • 1,000 minutes
  • Call transcripts
  • Basic integrations
  • Analytics

Growth

Most popular
$149/ mo

For growing customer operations.

  • 5 AI agents
  • 5,000 minutes
  • Advanced actions
  • CRM integrations
  • Conversation intelligence
  • Human escalation

Scale

$399/ mo

For high-volume operations.

  • Unlimited agent configurations
  • 20,000 minutes
  • Advanced controls
  • Priority routing
  • Team permissions
  • Advanced analytics

Enterprise

Custom

For governed, high-trust deployments.

  • Volume pricing
  • Custom integrations
  • SSO
  • Advanced governance
  • Dedicated support

Template demo pricing · values are placeholders for resale customization

FAQ

Questions, answered.

A quick orientation to how NEXORA agents work in practice.

  • An agent answers calls and messages, understands intent, looks up account context and takes action in connected tools — resolving support questions, qualifying leads, booking appointments or following up on payments.

Your next 10,000 conversations won’t need 10,000 hours.

Build an AI customer operations layer that answers, understands and takes action around the clock.

No card required · demo template experience