AI Workforce

A specialist for
every conversation.

Deploy purpose-built AI agents across support, sales, scheduling and customer operations — while keeping every workflow connected to the same operating layer.

Explore solutionsBuild your Agent
5
Specialists
1
Operating layer
35
Live conversations
Workforce — live viewdemo data
  • EmmaCustomer Support12Listening
  • AlexLead Qualification7Booking
  • SarahAppointments5Escalating
  • MayaReception8Listening
  • JordanOnboarding3Booking
One platform · multiple specialistsshared knowledge · shared CRM context
Solutions

Choose the job.
NEXORA handles the workflow.

Every solution runs on the same runtime — a different objective, knowledge set and set of allowed actions.

Emma — Customer Supportdemo scenario

Conversation

CustomerI was charged twice this month.
AgentI found the duplicate payment. Let me check what I can do.
Intent
Duplicate charge
Policy
Refund §2.1
Confidence
92%

Workflow

  1. Intent detected
  2. Account verified
  3. Billing history retrieved
  4. Duplicate charge identified
  5. Refund policy checked
  6. Refund initiated
  7. CRM updated
  8. Confirmation sent

Tools

KnowledgeBillingCRMMessaging

Outcome

Resolved automaticallyHuman escalation available

Sample scenarios and values shown for demonstration.

Customer support

Resolve the routine.
Escalate the exceptional.

Agents resolve what policy allows and hand off cleanly when an account falls outside it.

Live conversationEmma · support
CustomerI was charged twice for my plan this month.
EmmaI can see the duplicate charge from March 3rd.
EmmaThat's covered by our refund policy — I've started the refund now.
Resolution workspacedemo data
Intent
Billing question
Customer context
Account active
Knowledge
Refund policy retrieved
Action
Refund eligible
Confidence92%

Escalation threshold set to 70% in this demo workspace.

ResultResolved

Illustrative workspace. Thresholds and policies are configurable.

Sales

Qualify while the
conversation is happening.

Business-fit details are captured as they're mentioned, then written to your CRM record.

Inbound conversationAlex · qualification
LeadWe're looking for a solution for a 40-person support team.
AlexHappy to help. What CRM does your team use today?
LeadHubSpot. We mainly need to automate repetitive support calls.
AlexUnderstood. Are you looking to move on this quarter?
LeadYes — ideally before the end of the quarter.
Qualification record2/6 captured
Company
Acme Labs
Team size
40 seats
Current tools
—
Use case
—
Timeline
—
Qualification
—
CRM recordrunning
Meetingqueued
Meeting bookedCRM updated

Sample values. Qualification uses business-use-case information only.

Scheduling

Turn conversations
into confirmed time.

The agent reads live availability, offers real options and writes the booking back to your systems.

Scheduling — Sarahdemo calendar

Conversation

CustomerDo you have anything available Friday afternoon?
SarahFriday has 2:30 PM, 4:30 PM, 5:00 PM open. Which works best?
Customer4:30 PM works.

Availability

Tue
12
1 open
Wed
13
0 open
Thu
14
2 open
Fri
15
3 open
Mon
18
4 open

Friday slots

Booking

Fri 15 · 4:30 PM
30 min · Voice call
  • Calendar updatedsuccess
  • CRM updatedsuccess
  • Confirmation sentsuccess

Demo calendar. Connect your own scheduling tool in configuration.

Reception

Every call reaches
the right next step.

Maya reads intent, account context and availability before deciding where a conversation belongs.

Routing runtimedemo traffic

Incoming intent

Runtime evaluation

Intent
Sales inquiry
Customer context
Account matched
Availability
Team online
Priority
Standard
Confidence
94%

Destination

  • AI Support
  • Salesrouted
  • Billing Specialist
  • Scheduling Agent
  • Human Reception

Conversations below the confidence threshold route to a person instead of guessing.

Routing rules and destinations are fully configurable.

Onboarding

Guide every customer
to their first success.

Jordan checks what's finished, explains what's left and schedules the follow-up.

ConversationJordan · onboarding
CustomerWhat do I need to do to finish setting up my account?
JordanYou're almost ready. Your CRM is connected — the final step is deploying your first workflow.
Setup guide shared · Follow-up scheduled in 2 days · CRM note added
Setup progress60% complete

3 of 5 steps

  1. Account created
  2. Team invited
  3. CRM connected
  4. 04Workflow configured
  5. 05First agent deployed

Sample onboarding journey shown with demo progress.

One operating layer

Different agents.
Shared context.

Every specialist reads and writes the same customer record, so nobody asks the same question twice.

Customer record — Jamie Carterdemo account

Agents on this account

Continuous history

  1. Sales conversationMar 04
    Handled by Alex
  2. Demo bookedMar 05
    Handled by Sarah
  3. Account createdMar 11
    Handled by Jordan
  4. Onboarding completedMar 18
    Handled by Jordan
  5. Support conversationApr 02
    Handled by Emma

Shared layer

Shared knowledgeCRM contextConversation historyPermissionsAnalyticsHuman escalation

When Emma opens this conversation, she already sees the demo Alex booked and the setup Jordan completed.

Demo customer record used for illustration.

Coverage

Start with one workflow.
Expand when you're ready.

Each solution uses the same capabilities — you decide which ones an agent is allowed to use.

  • Voice conversationsIncluded
  • Knowledge accessIncluded
  • CRM actionsIncluded
  • Calendar actionsNot applicable
  • Human handoffIncluded
  • Conversation intelligenceIncluded
  • Custom rulesIncluded
Configuration

Built around
your operating model.

Configure objectives, knowledge, actions and escalation rules for the workflows your team already runs.

Agent configurationdemo workspace

Objective

Knowledge

  • Help Center
  • Billing Policy
  • Refund Policy

Actions

CRMBillingMessaging

Policies

Escalate under 70% confidence

Approvals and escalation thresholds stay under your team's control.

Example configuration shown with sample values.

Get started

Start with the conversation
that matters most.

Launch one specialized agent today, then expand NEXORA across support, sales and customer operations.

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