Nexora platform

One intelligence layer for every conversation.

Configure voice agents, connect your knowledge and tools, automate real customer workflows, and observe every decision from one operating layer.

Build your AgentExplore the platform
NEXORA Runtimesession · demoregion us-east · v2.4 · demo interface

  1. Voice

    01 · stream

  2. Agent Runtime

    02 · orchestrator

  3. Knowledge

    03 · retrieval

  4. Reasoning

    04 · policy

  5. Tools

    05 · execution

  6. Observability

    06 · audit

32ms
Median response
148
Active sessions
99.2%
Tool success

Runtime events

  • Voice stream activesuccess
  • Knowledge retrievedqueued
  • Intent resolvedqueued
  • Policy checkedqueued
  • Calendar executedqueued
  • CRM writtenqueued
  • Summary loggedqueued

Demo interface · all metrics and events are illustrative

Platform architecture

From voice to action.
One continuous runtime.

Six layers work as a single system. Select a layer to see what it handles.

01 · Voice Engine

Streaming audio in, natural speech out — with interruption handling built in.

Stream stateActive
Latency32ms
Barge-inEnabled
Language detecteden-US

Demo interface · layer data is illustrative

Voice

Conversation that feels immediate.

NEXORA agents listen, respond and adapt during live conversations without forcing customers through rigid call flows.

StreamingActive
LanguageEnglish
Barge-inEnabled
Audio16 kHz
Voice engine streaming

Voice profile

VoiceWarm Professional
ToneFriendly, reassuring
PaceMeasured · 148 wpm
PitchMid

Sample line

“Of course — I can take care of that for you right now.”

turn detection · onmedian response 32ms · demo

Demo interface · voice profiles are front-end previews, not synthesized audio

Knowledge

Answers grounded in what your business knows.

Agents retrieve the relevant policy or document before they respond — and show which source the answer came from.

Sources5 connected
  • Company Docs12 docs
  • Help Center48 articlesused
  • Pricing Guide1 doc
  • Refund Policy1 docused
  • Product Catalog312 SKUs
Retrievalquery · demo

Customer query

“Can I change my subscription after renewal?”

Retrieved context

Subscription PolicySection 4.2

Plan changes are permitted within 14 days of renewal. Adjustments are prorated to the current billing period.

Match confidence 96%

Help Center · Managing your plan

Supporting article · confidence 71%

Response previewgrounded

“Yes — you can change your plan within 14 days of renewal. The difference is prorated to your current billing period, and I can start that change now.”

Source references

Subscription Policy 4.2Help Center

Policy constraints

Change window14 days
ProrationRequired
RefundsNot applicable

Demo interface · sample knowledge content only

Reasoning

Give every agent rules,
not just prompts.

Workflows are defined as explicit conditions with a clear fallback, so behaviour stays predictable and reviewable.

Logic builderRefund approval · draft
When
Customer requests refund
If
  • Amount < $100
  • Account verified
  • Purchase < 30 days
Then
Approve automatically
Otherwise
Escalate to human
Rule previewevaluated
when customer_requests_refund
  if Amount < $100
  and Account verified
  and Purchase < 30 days
  then approve automatically
  else escalate to human
Guardrailsworkspace policy

Anything outside the defined conditions routes to a person. Agents never approve high-risk exceptions on their own.

PaymentsCRMEmail

Demo interface · example workflows, configurable per agent

Actions

Talk is only useful
when something happens next.

Intent becomes execution: the runtime calls your tools in order, and reports the result of each one.

Conversationinbound · voice

Customer

“Can you move my appointment to Friday afternoon?”

Agent · Sarah

“Friday at 4:30 PM is open — I’ve moved it and sent your confirmation.”

Calendar

connected

CRM

connected

Messaging

connected

Execution console0/7 steps
  1. 01Customer verifiedCRM · 120msrunning
  2. 02Calendar queriedCalendar · 210msqueued
  3. 03Availability returnedCalendar · 84msqueued
  4. 044:30 PM selectedRuntime · 12msqueued
  5. 05Appointment rescheduledCalendar · 260msqueued
  6. 06CRM updatedCRM · 95msqueued
  7. 07Confirmation sentMessaging · 140msqueued

Demo interface · integrations shown are illustrative and imply no partnership

Escalation

Automation with a clear exit.

When confidence drops or a policy requires a person, the conversation transfers with everything the specialist needs — so the customer never repeats themselves.

Escalation checkruntime
61%

Confidence · threshold 70%

TriggerAccount exception
PolicyHuman approval required
TransferBilling Specialist
Wait time0:08

policy · refunds > $250 route to specialist

Specialist handoffcontext package

Dana · Billing Specialist

Receiving conversation with full context

live
  • Full transcript4 min 12 s
  • Customer accountacct #48219
  • Actions already completed3 steps
  • Knowledge consulted2 sources
  • Escalation reasonpolicy 12.4

The specialist opens the conversation already knowing who the customer is, what was said and what has been done.

Demo interface · escalation rules are configurable per agent

Observability

See what every agent
heard, decided and did.

Open any conversation and inspect the full runtime trace — turn by turn, decision by decision.

Conversation inspectorconv_8f42a1 · 00:42 · resolved

Timeline

  1. 00:04Intent detected
  2. 00:09Account verified
  3. 00:14Knowledge retrieved
  4. 00:21Policy evaluated
  5. 00:28Calendar queried
  6. 00:34Appointment updated
  7. 00:38Confirmation sent

  • Customer00:02

    Hi — I need to move my appointment.

  • Agent00:05

    Happy to help. Can I confirm the email on the account?

  • Customer00:09

    It’s jordan@example.com.

  • Agent00:16

    Thanks. Your plan allows changes up to 4 hours ahead.

  • Customer00:24

    Friday afternoon would be ideal.

  • Agent00:36

    Booked for Friday 4:30 PM. Confirmation sent.

Demo interface · conversation data is illustrative

Agents

One platform.
Different specialists.

Run a fleet of focused agents, each with its own objective, tools and escalation behaviour.

Agent workspace5 agents · demo workspace
EM

Emma

Customer Support

Active
ObjectiveResolve support issues on first contact
Conversations today42
Escalation rate4%

Resolution 96%

CRMHelp CenterEmail

Demo interface · agent names and metrics are sample data

Control

Set the boundaries.
Keep the visibility.

Designed to support controlled AI operations with configurable permissions, approvals and audit visibility.

Approvals & limitsworkspace
Human approval thresholdEscalate below this confidence
Refund limitMaximum agent-approved amount
Data retentionHow long transcripts are kept
Workspace roleDefault role for new members
Policiesdemo controls
PII maskingRedact sensitive values in transcripts
Call recordingStore audio alongside transcripts
Audit log exportAllow admins to export activity
Allowed actionsagent permissions
Reschedule appointmentsCalendar write access
Update CRM recordsCustomer record write access
Issue refundsWithin the configured limit
Send messagesEmail and SMS confirmations

Demo interface · controls are illustrative and make no compliance claims

Deployment

From configuration
to live agent.

One workspace takes an agent from first configuration to a live channel.

Deployment workspacestep 1 of 5

Configure Agent

running
  • Voice: Warm Professional
  • Language: English
  • Objective: Resolve & retain

Preparing agent…

Status · DraftChannels · VoiceTools · CRM · Calendar
Open agent builder

Demo interface · deployment states are simulated

Get started

Build the operating layer
behind every conversation.

Configure your first agent, connect the tools it needs and see how NEXORA turns conversations into measurable actions.

Build your AgentView Pricing